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ClipClip version 2.1.3579 crashes within two minutes of opening

ClipClip version 2.1.3579 crashes within two minutes of opening, I don't even have to do any of the functions of the program. It crashes without warning.

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Y

Hello everyone

A new release has been published today on the website clipclip.com.
A new ClipClip Pro version 2.1.3590 contains all the necessary corrections.
We highly recommend updating your ClipClip version as soon as possible.


Best Regards,
Vitzo Team.

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Y

Hi Jon

Thank you for the additional information.
Your log file has already been sent to developers to fix this problem.
Thank you for your cooperation.

Best Regards,
Vitzo Team.

Comment
Y

Hi Jon

Sorry for the inconvenience.

Could you provide us some additional information:
- Which Windows OS do you use?
- Please copy here the last records from the log file.
The folder that contains this log file:
C:\Users\YOUR_USERNAME\AppData\Roaming\Vitzo\ClipClip

To solve your problem, try to reinstall the ClipClip app. Before this action, delete all previous settings.
Please follow these steps:
1) Uninstall the ClipClip app:
- Close the ClipClip app if it is running;
- Uninstall the current ClipClip version (use "Control Panel\All Control Panel Items\Programs and Features").
- Restart your computer.

2) Delete these folders:
- (You can ignore this step) Delete this folder if it exists: "C:\Users\YOUR_USERNAME\Documents\ClipClip" - contains the saved clips;
- (You can ignore this step) Delete this folder if it exists: "C:\Users\YOUR_USERNAME\AppData\Roaming\Vitzo\ClipClip" - contains the log file with errors;
- Delete this folder if it exists: "C:\Users\YOUR_USERNAME\AppData\Local\Vitzo\ClipClip" - contains the latest clips, pinned clips, additional settings.
NOTE: Before this, you can keep the latest clips if you need them:
Open this folder:
C:\Users\YOUR_USERNAME\AppData\Local\Vitzo\ClipClip\Latest Clips
Move the latest clips into any other folder.

3) Remove all data from the Windows Registry that was created by ClipClip app as its settings for the next start:
- Open this key: "Computer\HKEY_CURRENT_USER\Software\Vitzo\ClipClip"
On the left side, right-click on the "ClipClip" subkey and click the "Delete" menu item in the context menu.
Look at the screenshot: https://i.imgur.com/WPphpX0.png

4) Download the ClipClip app from the website (https://www.clipclip.com) and install it.

NOTE: You can return the latest clips if they were moved.

That's all.

We hope this information will be useful to you.


Best Regards,
Vitzo Team.

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