2

Screenshots/images are not being pasted correctly

Hi, after the latest update, images/screenshots are not being pasted correctly. They get uploaded in some 'binary' format on Slack, and any other app is unable to process the image file as well. 

Saving them to a file works. But the one on the clipboard gets pasted weirdly and hence is not processed. 

I can't paste them to Google Docs, ChatGPT, Claude, Slack, anywhere. 

I've been using ClipClip for years now and it's worked great till the last update. Please check and fix this; it's a critical functionality for me. I have to look for alternatives until then. 

Thanks.

Follow

4 replies

Votes Newest Oldest
L

It's still not happening on my work computer, but it works on my home computer, which doesn't have all of the different apps my job does.  When I paste directly after a screenshot has been captured on the clipboard, this is the result. However, when I use the paste menu, it works fine. 

image-1727716504064.png

Comment
Y

Hello,

This bug has already been fixed and tested in our local projects (ClipClip Pro 2.4.5929 version).
You will get these corrections with new updates that will be available soon.


Best Regards,
Vitzo Team.

AJ

I just downloaded the latest version and still this issue isn't fixed. Please look into this and fix it ASAP :/ 

@Yaroslav 

Comment
Y

Hello,

Sorry for the inconvenience.

Could you describe the steps we should take to reproduce this problem on our computers?

For example, describe your steps in a similar way:
- I copied an image on the web page (or in any other application) and a new latest clip (IMAGE type) was created.
OR
- I created a screenshot using the 'Take a screenshot' feature (CTRL+ SHIFT+PRTSC hotkeys) in the ClipClip app. As a result, a new latest clip (IMAGE type) was created.
NOTE: Please click the 'eye' icon (which is placed at the beginning of the row in the grid) to open this clip in the 'Clip Viewer' and check whether this clip contains the correct image that you copied. Provide us with this information.
...
A little later, I tried to paste this clip (IMAGE type) in an application (Paint, Photoshop, Gmail, etc.)
...
- by clicking this clip in the 'Paste Menu' (CTRL+SHIFT+V hotkeys).
OR
- by pressing the 'CTRL+D' shortcuts in the main window of the ClipClip app.
OR
- by clicking the 'Copy clip with formatting' command in the context menu of this clip in the main window of the ClipClip app.
OR
- by double-clicking on this clip in the main window of the ClipClip app.

NOTE: Try all these steps to know whether all of them do not work properly. Provide us with this information.

Otherwise, if you can, please record a video where you copied an image (or took a screenshot) and are trying to paste it into some application and this problem appears.

Thank you for your cooperation.

Best Regards,
Vitzo Team.

AJ
I can save images to a file no issue.
 
I also found a workaround: I take a screenshot, Open ClipClip, and press Ctrl + D. Then the image gets pasted correctly. 
 
Comment
L

This is also happening to me and has caused me to waste so much time trying to fix as I use this feature often. 

Comment
Reply