Unicode clips gets garbled after computer restart

Hi Franck

Sorry for the late reply.
Unfortunately, the fix for the issue you described has not been added to the last release for some reason.
Now it's already added to the release version so you can get it with new updates.
Most likely, new updates will be available in two weeks.

Best Regards,
Vitzo Team.

Hi,

Is it possible to know when the update containing the fix will be available?

Thanks!

Hello Franck

Your information was useful to us.
Finally, we have reproduced this problem and have already fixed it.
At this moment, we are testing new corrections on different computers.
We hope these tests will be successful, so you can get these fixes with new updates.

Thank you for your cooperation.

Best Regards,
Vitzo Team.

Thank you.

Below is what I managed to get.

For some unknown reason there were two log files.

OS Name : Windows 7 Professional Service Pack 1

OS Version : 6.1

OS Build : 7601

System Locale : ja;日本語

Keyboard Language : JP

Max. Microsoft .NET Framework version : 4.7.2 （日本語）

log (ClipClip Pro 2.1.2386).txt

[WARN] 2019-01-23 10:36:54.0154 > ClipboardManager.CheckDataByFormat: The expected format is - 'HTML Format', the following formats were returned - 'SynergyOwnership, System.String, UnicodeText, Text, HTML Format, Locale, OEMText'.
[WARN] 2019-01-31 09:54:13.7287 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<span#tyl..., FileSize-482, DateTime-01/30/2019 16:11:02, UniqueHash-fdabb01ebade990a4e21f1ab1808c9e9, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA2AGEAYwAwADAAYQBjAGMALQA4ADYANABmAC0ANAAyADgAZgAtAGEANgBiADYALQA2AGMANQA2AGEANwA1ADAANgA0ADkAOAB9AA==.html.
[WARN] 2019-02-05 14:05:30.5821 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<br class=..., FileSize-559, DateTime-02/05/2019 12:40:02, UniqueHash-67e94879a9363cd558e861906b867bb0, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA4ADUAYQBjADMAMwA0AGMALQBiADUAMgAxAC0ANABkADgANwAtAGIAOAAyADEALQAwAGMAOQA4ADMANABiADcAOQBiAGEAZgB9AA==.html.
[ERROR] 2019-02-07 09:52:39.4964 > ClipClip.Manager.GetDataFromClip | Error message: File format is not valid. \\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBkAGMAMABmADYAZQBkADIALQBlAGYAMwBkAC0ANABjADIAMAAtAGIAMQBjADcALQBhADcAYQBmADMANAA0ADYANAA2ADAAYwB9AA==.rtf
[WARN] 2019-02-07 20:30:36.1057 > ClipboardManager.CheckDataByFormat: The expected format is - 'Bitmap', the following formats were returned - 'DeviceIndependentBitmap, System.String, UnicodeText, Text'.
[WARN] 2019-02-08 10:09:59.8102 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<meta char..., FileSize-370, DateTime-02/07/2019 17:19:37, UniqueHash-ac1a6e68ac314654079eb581e9679cd8, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA2ADAAMgAyADcAYwBmADUALQAyADcAZgBjAC0ANAA3ADMAMQAtAGIAYQA1ADAALQBhAGMAYQA1ADMAMwA3AGMANgA5ADYAMQB9AA==.html.
[WARN] 2019-02-12 10:04:07.8229 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<ol class=..., FileSize-5809, DateTime-02/08/2019 21:35:40, UniqueHash-052c647a7ca3b49253f20596047e89d1, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBjADIAZgBmAGIAOAAzAGYALQBjAGQAZgA5AC0ANAA0ADIANAAtADkAYQA0ADgALQA3AGQANQBhADkAYgA1ADIANQAxAGMANQB9AA==.html.
[WARN] 2019-02-12 10:04:07.8849 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<ol class=..., FileSize-4542, DateTime-02/08/2019 20:55:39, UniqueHash-1222823850949d653306dbb9ea41d498, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBiADkAYQA5AGIAZQAxAGIALQAwADAAZABlAC0ANAAwADEAZQAtAGIANgAyAGIALQA5AGEAMwBlADAANAA3ADcANQA1ADgAMwB9AA==.html.
[WARN] 2019-02-13 09:50:27.0329 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<span clu$..., FileSize-3514, DateTime-02/12/2019 19:54:37, UniqueHash-c7de8e77a98fe94a18ae46ed04aaa854, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA3AGMAOAA0ADIAMwA1ADEALQAxAGEAZgBkAC0ANABjAGMAZQAtAGIANQA1ADcALQBmAGYANAA4AGIAYgAzAGYAZQA0AGYAMwB9AA==.html.
[WARN] 2019-02-13 09:50:27.3499 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<div style..., FileSize-495, DateTime-02/12/2019 18:55:33, UniqueHash-460b5940172ff26dac438c2b63fb5179, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA3ADYAMwBhADAAOAAyADUALQA0ADcANQA0AC0ANABiADgAMQAtAGIAYwA5ADcALQBkADYAZAAxADIANwAxADYAMwA3ADMAZgB9AA==.html.
[WARN] 2019-02-13 09:50:27.9329 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<div stylp..., FileSize-979, DateTime-02/12/2019 16:19:14, UniqueHash-3ac7e4a07374f2d9590a42e1338b5d94, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBhADYAZQBiADIAZAAzADkALQA4ADYAZQA4AC0ANABlAGIAMQAtADkAMAAzADAALQA5ADAANQBlADUAZQBiAGQANABmAGQAMgB9AA==.html.
[ERROR] 2019-02-13 12:16:31.4151 > ClipClip.Manager.GetDataFromClip | Error message: File format is not valid. \\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBhADAAMAA5ADkANAA3ADcALQAyADEAYQBmAC0ANAAwADYAYwAtADkANAAyADEALQA0ADMANwA0AGEAYgA0ADMANQA1ADAAYgB9AA==.rtf
[ERROR] 2019-02-13 12:16:31.5791 > ClipClip.Manager.GetDataFromClip | Error message: File format is not valid. \\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA3ADcANgAzADUAMwBhADIALQBiADUAMAA3AC0ANAA3ADYAZgAtADgAYgA4ADQALQBiAGMAMwA0ADUAOQA2ADIAMgA5ADcAMwB9AA==.rtf
[WARN] 2019-02-13 18:05:44.1279 > ClipboardManager.GetStringData: Clipboard does not contain this format - HTML Format
[WARN] 2019-02-14 09:56:39.8206 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<span 'as..., FileSize-2761, DateTime-02/13/2019 21:51:41, UniqueHash-f2428c6d8c51bac5c029e0dd0d1be765, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBjAGYANQA5ADcANgA5AGQALQAwADIAMgBmAC0ANABlADgAMQAtAGEAMgAyAGIALQA0ADMAMAA4AGIANAA1AGQANAAwADYAMgB9AA==.html.
[WARN] 2019-02-14 18:57:33.1155 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<diFst?e..., FileSize-308, DateTime-02/14/2019 13:56:30, UniqueHash-da6c5eb0fa079ae8b3a1f3936cec1644, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewAyAGEAZgBmADAANgA3ADIALQA2ADIAYwA3AC0ANABlAGUAZAAtAGEAOQBkAGEALQAwAGEAMwBjADcAOABiAGMAMQAzAGIANAB9AA==.html.
[WARN] 2019-02-18 09:53:02.8109 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<div style..., FileSize-610, DateTime-02/15/2019 19:07:57, UniqueHash-eb56c5e524309012a968bb7636e09d21, FilePath-\\?\C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA1ADgAMQBkADAAZgBjADYALQA3ADEAMgAxAC0ANAA5ADkANwAtAGEAYgA2ADQALQA0AGUAMQAxADUANAA1ADMAMQBmADUAMAB9AA==.html.
[FATAL] 2019-02-18 10:01:36.0385 > An unhandled exception has reached Program.OnThreadException handler
System.ComponentModel.Win32Exception
アクセスが拒否されました。
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at ClipClip.Manager.Forms.ManagerWindow.<>c__DisplayClass346_0.<UpdatesManager_Monitor>b__0()
[FATAL] 2019-02-18 10:02:22.4012 > An unhandled exception has reached Program.OnThreadException handler
System.ComponentModel.Win32Exception
アクセスが拒否されました。
at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
at ClipClip.Manager.Forms.ManagerWindow.<>c__DisplayClass346_0.<UpdatesManager_Monitor>b__0()

log (ClipClip Pro 2.1.2574).txt

[WARN] 2019-02-19 19:40:14.8439 > ClipboardManager.GetStringData: Clipboard does not contain this format - HTML Format
[WARN] 2019-02-20 11:00:09.5680 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<olTYlass=..., FileSize-4146, DateTime-02/19/2019 19:58:59, UniqueHash-7e3a285041552ec63fa07f429ca2f201, FilePath-C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewBkADAAMAA2AGIANAAzAGQALQA4ADYANQBlAC0ANABkADUANgAtADgAMAAzAGEALQBlADYANQBhAGMAOAA1ADUAOQBhADAAMgB9AA==.html.
[WARN] 2019-02-20 11:00:09.9540 > ClipClip.Manager.GetDataFromClip | WebBrowser.Document.Body in null. Data of the clip: EntryType-Html, EntryObject-<p%tyle="..., FileSize-2478, DateTime-02/19/2019 11:01:20, UniqueHash-83cf0830f6a3cd94bbb138706638145b, FilePath-C:\Users\franck\AppData\Local\Vitzo\ClipClip\Latest Clips\ewA1ADMAOQBiADQANQBmADMALQAyAGEANQAxAC0ANABiAGYAYQAtADgAYgA1AGMALQBkADMAZAAwAGMANQBmAGYAMABjADAAMQB9AA==.html.
[ERROR] 2019-02-20 11:11:34.7856 > ClipboardManager.ConvertDibToImage(DeviceIndependentBitmap): Error message: Parameter is not valid. [bitmapInfoHeader.biWidth: 299; bitmapInfoHeader.biHeight: 96; pixelFormat: Format24bppRgb]
[ERROR] 2019-02-20 11:11:34.7856 > ClipboardManager.ConvertDibToImage(Format17): Error message: Parameter is not valid. [bitmapInfoHeader.biWidth: 299; bitmapInfoHeader.biHeight: 96; pixelFormat: Format24bppRgb]

Hello Franck

Today, using Windows 7 OS x86 and x64, we tried to reproduce your issue, but without success.
After rebooting, all Japanese texts were loaded as the latest clips properly.
Could you please provide us with additional information to help us solve this problem:
- Windows OS Name;
- Windows Version;
- Windows Build;
- Current System Locale;
- Keyboard Language;
- Max. Microsoft .NET Framework version;

In addition, please send us your log file. maybe it contains some records that can help to figure out this problem. It is in this folder:
C:\Users\YOUR_USERNAME\AppData\Roaming\Vitzo\ClipClip
The log file name is similar to this "log (ClipClip Pro 2.1.2574).txt". It depends on the current ClipClip version.

Best Regards,
Vitzo Team.